Product help
Questions about brands, Tasks, Runs, Reports, share links, and exports.
Support
We’re here to help
Reach us for product issues, account access, billing questions, refunds, cancellations, and data requests.
Support email
support@aeotable.comEmail is the fastest way to reach the team. Include your account email so we can find your workspace quickly.
Account access
Magic-link delivery, Google sign-in, onboarding, or profile issues.
Billing support
Stripe checkout, subscriptions, credits, refunds, and manual adjustments.
Frequently asked questions
What does AEO Table monitor?
AEO Table checks how AI answer engines — ChatGPT, Google AI Overview, and Perplexity — mention, cite, and compare your brand. Each Run captures brand mentions, competitor mentions, and the citations behind them as share-ready evidence.
How do credits and billing work?
Each selected provider channel request in a Run costs 10 credits, so you control spend by choosing channels before starting a Run. Paid plans are billed through Stripe, and your subscription, credits, and plan limits are shown inside AEO Table.
Where is my data hosted, and is it secure?
Application and database workloads are hosted in U.S. regions by default on SOC 2 audited infrastructure providers. We apply encryption in transit, access controls, environment separation, and least-privilege operational practices to protect customer data.
Do AI providers train on my data?
AI requests are routed through selected model providers and endpoints, with routing restrictions configured to reduce unintended provider fallback. For providers that support it, we enable privacy controls such as zero data retention, restricted data collection, and no-training data policies.
Can I share reports with stakeholders?
Yes. Completed Runs produce reports you can share through public share links or export to PDF for stakeholder review, while keeping the underlying Run evidence intact.
How do I cancel or request a refund?
Cancellations, refunds, and manual billing adjustments are handled through this support path. Email us and include your account email so we can locate your subscription quickly.
Looking for security and privacy details? Read the privacy & security policy.